REFUND &
RETURNS.

You have 30 days from the date your package is delivered to request a return. Items must be in the same condition you received them — unworn, unwashed, with all original tags attached and in the original packaging.

EU customers: in addition to our 30-day policy, you have a 14-day statutory right of withdrawal under EU consumer law, starting from the day you receive the item.

Eligible:

• Regular-price items in original condition
• Items with manufacturing defects (no time limit — see 05.5)
• Wrong item shipped

Not eligible:

• Final-sale items (clearly marked at checkout)
• Gift cards
• Items returned more than 30 days after delivery
• Items showing wear, washing, alteration, smells (smoke, perfume) or pet hair
• Underwear and intimate items

• Email support@bladeofnox.com with your order number (#BN-XXXXXX) and the reason for return
• We respond within 24 business hours with a return authorization (RMA) and a prepaid label for US returns / instructions for international
• Pack the item in its original packaging with all tags attached
• Drop it off at the carrier indicated on the label — keep the tracking number

• Defective or wrong item: we cover return shipping in full
• US returns for size/change of mind: prepaid label provided, a flat $7 restocking fee is deducted from your refund
• International returns for size/change of mind: you cover return shipping — we recommend a tracked service

If your item arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with photos. We will replace the item at no cost, or issue a full refund — your choice.

Defects that develop later (within 90 days of delivery, under normal use) are also covered. Wear and tear from extended use is not a defect.

Once we receive and inspect your return at our Florida fulfillment center:

• Inspection: 1–3 business days
• Refund initiated to your original payment method: same day after inspection
• Funds visible on your statement: 5–10 business days (depends on your bank)

Refunds are issued to the original payment method only. We cannot refund to a different card or account.

We do not process direct exchanges. Place a new order for the size or item you want, and return the original for a refund. This is faster and guarantees the new item is in stock before you ship the original back.

Orders can be cancelled for a full refund within 2 hours of purchase. After that, the order is in production or has been picked at the warehouse and cannot be cancelled — you will need to wait for delivery and return it.

If carrier tracking shows your package as “delivered” but you cannot find it:

• Check around your delivery location (porch, mailbox, building lobby, neighbors)
• Wait 24 hours — sometimes carriers mark packages delivered a day early
• Contact the carrier with your tracking number to open a trace
• If still missing after 5 business days, contact us — we will help you file a claim