SHIPPING
POLICY.
Where we ship, how long it takes, what it costs. Free shipping worldwide on every order — fulfilled from our Florida warehouse.
PROCESSING TIME
Orders placed before 2 PM EST on a business day are processed and shipped the same day. Orders placed after 2 PM, on weekends or on US public holidays ship the next business day.
DELIVERY
All orders ship from our fulfillment center at Fulfillment Hub USA LLC, 3450 NW 115th Ave, Doral, FL 33178, USA.
Estimates exclude weekends, US public holidays and any customs clearance time for international orders.
CARRIERS
- US — USPS, UPS, FedEx
- International — DHL Express, FedEx International, USPS International
- You receive a tracking number by email the moment your package is picked up
DUTIES, TAXES & CUSTOMS
US orders: sales tax is calculated at checkout. No additional charges on delivery.
International orders: the displayed price does not include import duties or local taxes. These are set by your country’s customs authority and are payable by the recipient on delivery. Where we offer a DDP option at checkout, you can prepay duties to avoid surprises.
ADDRESS CHANGES
Need to change the shipping address? Email support@bladeofnox.com within 2 hours of placing the order. After that, the warehouse has likely already picked your package and we cannot intercept it.
We are not responsible for orders shipped to incorrectly entered addresses. If a package is returned to us as undeliverable, we will contact you to arrange a reshipment (additional shipping fee applies) or a refund minus original handling cost.
TRACKING
- Tracking number issued by email when the package leaves the warehouse
- Tracking link in your order confirmation and your account dashboard
- Tracking updates can lag the carrier system by up to 24 hours
LOST OR DAMAGED
If your package is marked delivered but you cannot find it, see Section 05.9 of the Refund and Returns Policy. If your package is visibly damaged on arrival, refuse delivery if possible and contact us with photos within 48 hours.
RESTRICTIONS
For legal and logistical reasons we currently do not ship to: countries under active US trade sanctions, and a small number of territories where customs make delivery unreliable. If your country is unavailable at checkout, this is why.